Dismantling the Barriers Between the Young and Old at Work
Do you see stereotypes at work today? You know what I mean, don’t you? On the one hand, Millennials and Gen. Zers assume that Baby Boomers are just “out of touch with reality.” On the other, we hear Gen. Xers and Boomers assuming all young people are entitled and narcissistic.
Stereotypes exist for a reason, but far too often, it is an uninformed reason.
Truth be told, the workplace is in flux regarding old and young. Young professionals are leapfrogging older generations in promotions and raises as they bring with them an innovative spirit and intuition on where society is going. They seem to understand how to market to the new customer. At the same time, the workforce is aging, as folks are living longer and staying in their careers believing they can’t afford to retire. By 2030, people aged sixty-five and older will outnumber those under the age of eighteen for the first time in U.S. history.
So how does this affect us at work?
Houston, We Have a Barrier
Truth be told, intergenerational teams represent a leadership paradox. Miami professor Meghan Gerhardt writes:
❝They can be an utter disaster, or they can be a transformational breakthrough in the diversity of thought depending on how these teams are led and managed.❞ |
CHANGE
Older leaders often feel the younger generations haven’t taken the time to investigate relevant organizational history and context before presenting new ideas.
Younger generations often feel the older veterans only want to approve a “facelift” to current methods rather than the “overhaul” they see needs to happen.
Young teammates—listen to gain context. Older people—be open to fundamental changes.
TECHNOLOGY
Older leaders feel team members who are on their phones during a meeting must be distracted by outside issues or even by social media posts.
Younger leaders assume everyone knows their portable devices are the very tool they use to stay engaged, take notes, and record ideas in those meetings.
Young teammates—look up and give your leaders eye contact. Older teammates—trust that phones and tablets are being used for the work at hand.
COMMUNICATION
Older leaders don’t know why younger generations don’t seem to want to communicate face to face or even by phone conversation on important issues.
Younger leaders feel older generations don’t realize the world now expedites communication by using text messages and social media platforms to communicate at work.
Young teammates—do the social and emotional work of in-person conversation. Older teammates—allow for young teammates to leverage screens to accelerate communication.
CAREER ADVANCEMENT
Older leaders wonder why their offer of a corner office and a new title didn’t elicit genuine gratitude from younger leaders as a promotion.
Younger leaders don’t understand why older generations are into titles when what they want is more PTO, flexibility and autonomy on the job.
Young teammates—recognize the motives of seasoned veterans who want to affirm you but may use methods that feel outdated. Older teammates—learn the love-language of the young.
RESPECT AND HONOR
Older leaders feel younger generations often act like fragile “snowflakes” when they require trigger warnings in candid conversation during meetings.
Younger generations can’t believe older leaders aren’t more sensitive and respectful to others who are deeply offended and require empathy from them.
We must commit ourselves to honor each other. Frequently, older leaders can’t believe young generations don’t show more respect, as they blurt out new ideas without paying their dues and don’t consider why the current ideas are in place. Younger generations can’t believe older leaders don’t exhibit more respect to them, since everyone is equal and should have a voice, without having to “pay their dues.”
What if Chip Conley was right? Chip is an Airbnb executive and author who believes every work team has modern elders and digital sages. He believes older generations can exchange their emotional intelligence for the digital intelligence more inherent to younger employees.
The bottom line?
Let’s meet in the middle. We must demonstrate honor and respect. The path to those is paved with understanding and recognition. Let’s practice this.